Frequently Asked Questions
Everything you need to know about your Playful Promises order.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since sizing can vary between brands, we recommend taking your measurements and comparing them to our specific size chart for the perfect fit.
What is your return policy?
We accept returns on unworn items with original tags and hygiene strips intact within 30 days of delivery. Please note that for hygiene reasons, certain intimate items cannot be returned if the seal is broken.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days, while express options are available at checkout for delivery within 1-2 business days. You will receive a tracking number via email as soon as your order ships.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at the checkout stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
How should I care for my delicate garments?
To maintain the quality of your lingerie and apparel, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine washing or tumble drying unless specified on the care label.