Returns & Exchanges
At Playful Promises, we want you to feel confident and empowered in your new lingerie, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please ensure all liners are intact for hygiene reasons to guarantee a full refund or seamless swap.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all labels, tags, and hygiene seals remain untouched and in perfect condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing